Frequently Asked Questions.

Here are some answers to commonly asked questions. If you have a question that is not on the list, email us at: [email protected]

Take a look at the Subscription page for more information. Your subscription will give you access to Computing Lab including: all available tasks (within the curriculum included in your plan), the homework manager and student pages accessed by credentials that you can easily generate for your pupils.
ASAP! Via email it will take up to 1 working day (although it is usually much quicker). Via chat, it will take up to an hour (but is usually quicker).
Nothing special. An HTML5-enabled browser with Javascript enabled will do the trick!
Take a look at the Pricing page for more information. The cost of the Computing Lab Access (KS3) plan is £199+VAT per year. You get a 30-day free trial as standard!
Soon! Planning for Key stage 4 (GCSE) tasks is underway and tasks will start being released in 2023 under a brand new subscription plan. We are looking to release tasks for OCR, AQA and Edexcel Computer Science as well as some vocational qualifications. Stay tuned for more information.
Definitely. Through our public roadmap, you can request a feature/task and report bugs. Your feedback is very important to us to ensure we are building features and tasks you want.
Take a look at the Help Centre for more information. To view your students' homework and results, you can log into the Homework Manager (Top of the page). All teachers and students are associated using the School ID. Remember all teachers in a school access the system using their own accounts.
Yes! Through the school admin page, you can export a list of selected classes (and the students that are in them) to a spreadsheet.
Straight away, but it can take up to 72 hours after subscribing for your identity to be verified. You will be sent one set of credentials for the main administrator to login with. Student and teacher credentials can be generated easily through the homework manager.
You can change your username and password whenever you like through the homework manager. The school ID cannot be changed ever. If you are having issues, just send us an email at [email protected]. We can only make changes to your credentials if the email address requesting the change is the same email address on your account.
You can cancel anytime! However, if your invoice has already been issued for the year, cancellation will not take effect until the end of the paid period. You start with a 30-day free trial to give you time to make a decision.
Using the "share" button, you can share a task directly to Google Classroom or Microsoft Teams as you set it in homework manager. Computing Lab auto-fills some information if you are creating an assignment to make life easier. We are looking to offer Microsoft and Google Authentication plus API integration in the future.
Our office address is:

Office 75779
PO Box 6945
London
W1A 6US
Absolutely! At checkout, our product reseller (Paddle) will convert the price into your local currency. The VAT will change depending on your country or state. As Computing Lab is cloud-based, it will work anywhere in the world! Check the curriculum page to ensure tasks are compatible with your scheme of work.

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